Red Business provides business leaders with information and inspiration on audio CD or as an MP3 download each month, building a library of best practice.

On this issue:

• Information:
• people: appraisals: how to ensure that you and your staff get the most out of this communication tool
• finance: if working to a budget is so difficult, why do we do it and is there an alternative?
• sales: achieve your sales targets by implementing a strong referrals system to make the most of word of mouth
• management: beware of hiding your fundamental problems under the covering of a quick fix management fad

• Inspiration:
• guru: Sir Ken Robinson the internationally recognised creativity guru suggests practical strategies to bring out creativity and innovation in your team
• leader: Roger Saul: Roger Saul developed Mulberry into an international success story - and now he's starting a new enterprise