The Red Tape offers information and inspiration for entrepreneurs and their advisors in the Yorkshire region.

On this issue:

• The Masterclass - in part one of our Masterclass in customer service, expert Max Mackeown explains why it's important to value your customers
• McThinking - last month Steve McDermott told us that players were the best kind of worker. This month he explains that there are four types of player
• Red It? - Red Tape listeners review two new business titles
• Inside Business - as the computer gaming industry picks up the pace, Tim Chapman looks inside Warthog, a computer games company, to see how they stay ahead of the competition in this very fast-changing technological marketplace
• Seeing Red - Len Tingle discusses the governmental shift from large inward investment towards initiatives supporting small businesses
• The Managers Guide to the Galaxy - do you sometimes feel that there are not enough hours in the day? This months extract from the Guide offers help on dealing with that elusive substance, time
• Focus - in the second of a five part series on financing a fast growing company, Ian Green investigates second stage funding
• The Audio Diary - a further update from our audio diarist, Champagne Warehouse
• Red-itorial - in 1943 Thomas Watson, the chairman of IBM, said: "I think there is a world market for maybe 5 computers". In this month's Red-itorial, Steve Parks warns against short term thinking
• The CV - a year on from hearing the CV of Peter Wilkinson, the man behind Freeserve and Planet Online, he tells us what the last 12 months have meant for him