The Red Tape offers information and inspiration for entrepreneurs and their advisors.

On this issue:

• The Masterclass - customer relationship guru Max McKeown explains how your company could excel at customer service
• McThinking - Steve McDermott has a run in with the Post Office
• Red It? - a Red Tape listener reviews a new business publication
• Inside Business - Millie's Cookies
• Seeing Red - Len Tingle with his regular column
• The Managers Guide to the Galaxy - The Managers Guide to... drink
• Focus - financing a fast growing company Part III, Ian Green talks to entrepreneurs about how to finance an acquisitions strategy
• Audio Diaries - audio diarist Tony Stones records the events of the last month at the Champagne Warehouse
• Red Hot Ideas - there have been some exciting improvements in computer speech, as you will hear
• The CV - best-selling author and serial entrepreneur Mike Southon tells us about his life and career, and why he wears an afro in his spare time