The Red Tape offers information and inspiration for entrepreneurs and their advisors.

On this issue:

• The Masterclass - on the last issue Suzan St Maur explained what it is that makes business writing effective. In this, the second part of her Masterclass, she provides tools to ensure that you get it right
• McThinking - the importance of gratitude
• Five Free - a free five minute preview of a new audio programme, exclusively for Red Tape listeners
• Inside Business - TSC Ltd is a call centre company with a difference - their staff are happy and motivated, and this is reflected in their low staff turnover
• Well Red - Terry Walsh recaps the major points of Stephen Covey's 'Principle Centered Leadership'
• The Managers Guide to the Galaxy - The Managers Guide to... life outside the office
• Focus - David Spencer investigates the various organisations available to an individual seeking advice, training and networking opportunities
• Audio Diaries - we hear another update from our audio diarists, the Champagne Warehouse
• Seeing Red - Len Tingle on the subject of wacky management theories
• The CV - while the coffee bar wars rage across the country, we talk to Sahar Hashemi, Co-founder of Coffee Republic, one of the largest coffee bar brands in the UK