The Red Tape offers information and inspiration for entrepreneurs and their advisors.

On this issue:

• The Masterclass - in the second of our two part Masterclass on Project Management, Boxwood gives us 5 further tips
• McThinking - Steve McDermott has been seeing ghosts...
• Inside Business - Majestic Wine was voted AIM company of the year in 2002, and we take a look at what has made them so successful
• Well Red - Terry Walsh with an executive summary of 'Eat That Frog', by Brian Tracey
• The Manager's Guide to the Galaxy - The Manager's Guide to... Customers
• Focus - humour in the workplace - a distraction from work, or a vital element of maintaining staff morale? Pam Reed reports
• Audio Diary - Jackie Fradin is starting her new business 'Appetite', and she's been telling us about her marketing plans
• Seeing Red - what a waste! Len Tingle comments on the recycling industry
• The CV - Mark Blandford, the entrepreneur behind the hugely successful sportingbet.com, has never had a gambling problem - he's had 17 years of bookmaking experience and is definitely onto a winner